1. Home
  2. FAQ
Frequently Asked Questions

Winzo FAQ —
Answers to all your questions

From registration to payments, bonuses to games — Winzo Everything you want to know — explained clearly in Bengali, right here.

Browse all questions by category below

All Questions Account Payment Bonus Games Security
48+
Total Questions & Answers
6
Topic-Based Categories
Bengali
Answers in Your Native Language
24/7
Live support is also available

WinzoWhether you're new to winzo or a seasoned player, this FAQ page has answers to virtually every question you might have. We've explained everything in plain, easy-to-understand English with Bangladesh's gamers in mind.

If you still can't find the answer you're looking for, feel free to reach out to us directly via live chat or email. Winzo-'s support team is always ready to help.

Account & Registration
8 Questions

Registration Go to the page and enter your name, mobile number, email, and password. Verify with the OTP sent to your mobile — your account will be ready in just 2 minutes. Registration is completely free.

No. Each individual may only maintain one account. If multiple accounts are detected, all of them will be closed and the balance may be forfeited.

Sign In Click the "Forgot Password?" link on the page. An OTP will be sent to your mobile — use it to set a new password.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes and will unlock automatically. If it's urgent, please contact us via live chat.

Yes. winzo is strictly for users aged 18 and above. You will be required to confirm your age during registration.

Yes, but you will need to complete identity verification (KYC). Please contact support and provide the required information.

Contact our support team. Make sure to withdraw your balance before closing your account. You may also opt for self-exclusion under our Responsible Gaming policy — learn more here।

Yes, you can register and log in quickly using your Facebook or Google account. Registration You'll find that option on the page.
Payment & Withdrawal
8 Questions

Currently bKash, Nagad & Rocket for deposits and withdrawals. All payments are processed instantly.

Minimum deposit is just BDT 100. There is no fixed maximum deposit limit, though it may vary depending on your account's VIP level.

Usually 3–5 Minutes. During peak hours, processing may take up to 30 minutes. Slightly longer processing times may apply between 2:00 AM and 6:00 AM.

Minimum Withdrawal BDT 200. KYC verification must be completed before making a withdrawal.

Please wait 5–10 minutes first. If the amount has been deducted, contact support with your transaction ID. Issues are typically resolved within 24 hours.

winzo does not charge any withdrawal fees. However, your mobile banking operator may apply a small fee in accordance with their own policies.

No. For security reasons, withdrawals can only be made to To your registered mobile number is possible.

Standard accounts can make up to 5 withdrawals per day. VIP members enjoy higher withdrawal limits and greater frequency.
Bonuses & Offers
8 Questions

On your first deposit 150% bonus. For example, deposit 100 BDT and get a 150 BDT bonus — giving you a total of 250 BDT to play with.

To withdraw your bonus 20x Wagering must be met. This means if you receive a 100 BDT bonus, you need to place 2000 BDT in bets before withdrawing.

Login after logging in, click the "Daily Reward" button on your dashboard. You can claim it once per day. Log in for 7 consecutive days to unlock a special reward.

Share your referral link. When a friend registers and makes their first deposit, you'll receive a percentage of their deposit 10% Commission You'll receive it. There's no limit on the number of referrals.

Welcome bonus validity 30 Days. The validity period for other bonuses is stated in the respective offer. Any unused bonus will be forfeited upon expiry.

After registering, free spins are available through daily bonuses and special promotions. You can view all your free spins under the "Bonus" section of your dashboard.

Points are added automatically with every bet. More bets = more points. Points can be redeemed for bonuses, free spins, and cashback.

There is an option to enter a bonus code during registration or when making a deposit. A valid code will automatically credit the bonus to your account.
Games & Platform
8 Questions

Fish Game, Slot Games, Slots, Betting, Bingo 500+ games available, with new titles added regularly.

Yes. Betting The section offers live betting on popular sports including cricket, football, and badminton. Log in and join instantly.

Yes, all games run directly in a mobile browser. For an even better experience, winzo App Download now.

Refresh the page, check your internet connection, and clear your browser cache. If the issue persists, try using Chrome or Firefox.

Fish Game It's a game of skill and strategy — the bigger the catch, the bigger the reward. Stick to your budget and play with patience.

Yes. Winzo across all games offers RNG (Random Number Generator) technology is used. No manipulation is possible, and regular third-party audits are conducted.

Bingo Go to the page and purchase your tickets. Match the required numbers to win. The rules for each round are detailed on that page.

Download Download the APK directly from the page. Before installing, enable "Install from unknown sources" in your phone's settings.
Browse by Category
Account & Registration
Payment & Withdrawal
Bonuses & Offers
Games & Platform
Security & Privacy
Live Support

If you can't find the answer here, our support team will be happy to assist you in English.

Live Chat
Get instant answers
Online
Email Support
Telegram
Get a quick response
Useful Pages
Caution

Winzo is for 18+ only. Please play responsibly. Gaming is not a reliable source of income.

Why winzo Trustworthy?

Why millions of Bangladeshis choose Winzo — discover the key reasons

24/7 Support in Bengali

Reach out in Bengali for any issue. Help is available via live chat, email, and Telegram — all three channels are open to you.

SSL-secured platform

Every transaction and login is secured with 256-bit SSL encryption. Your personal information and funds are completely safe.

Instant Payments

Get your winnings in as little as 3–5 minutes. Fast withdrawals via bKash, Nagad, Rocket, and more.

Fair & Transparent Gaming

RNG technology across all games ensures fair and unbiased results. Regular audits are carried out by independent third parties.

Mobile-First Design

Full experience on your smartphone. Whether you play via app or mobile browser, the quality is exactly the same.

Responsible Gaming

Deposit limits, self-exclusion, and responsible gaming tools — winzo always has its members' well-being at heart.

Get Started Now

No more questions? Then Start Playing!

Sign up on winzo, claim your bonus, and dive into your favourite games. Thousands of Bangladeshi gamers are waiting for you.

Register for Free Download the App
150% Bonus
Free Registration
Instant Payments
Bengali Support
বাংলা